Enhancing Truck Driver Satisfaction: A Key to Reducing Turnover and Boosting Productivity

Enhancing Truck Driver Satisfaction: A Key to Reducing Turnover and Boosting Productivity

In the trucking industry, drivers serve as the essential linchpin holding operations together. Prioritizing their satisfaction isn't just a moral obligation—it's a savvy business move. By bolstering driver contentment and curbing turnover, trucking companies stand to gain a host of advantages. These include cost efficiencies, heightened service standards, and a bolstered reputation. As the industry advances, nurturing the well-being and happiness of truck drivers will continue to be fundamental to achieving success.


Driving Success: The Crucial Role of Customer Service in the Trucking Software Industry with Add On Systems

In the dynamic and fast-paced world of the trucking industry, software plays a pivotal role in managing the intricacies of fleet operations, logistics, and supply chain management. For companies relying on Addonsystems.com, a leading provider of software solutions for the truckload sector, the importance of efficient and responsive customer service cannot be overstated. In this blog post, we'll explore why customer service is a driving force behind the success of trucking companies using Addonsystems.com and how it contributes to improved operations and customer satisfaction.

Real-time Problem Resolution

Trucking companies operate in an environment where time is money. When technical issues or questions arise, immediate assistance is crucial. Efficient customer service ensures that problems are addressed promptly, minimizing downtime and allowing trucking companies to keep their operations running smoothly. The Add On Systems team is 100% focused on the truckload sector and understands your business. Bridging the gap between technical expertise and business logic sets us apart.

Add On System’s commitment to responsive customer service means that help is just a call or message away. Whether it's troubleshooting technical problems, assisting with software updates, or guiding users through new features, the support team is dedicated to ensuring that customers can rely on their software.

Customization and Adaptability

No two trucking companies are exactly alike. They have unique requirements, regulations, and operational models. A customer-centric approach to service means that Add On Systems can adapt its software to meet the specific needs of each client. This flexibility is invaluable in an industry where the ability to customize software can make or break a business. Your customers are more demanding today than ever and change is expected to survive and thrive.

Our team works closely with customers to understand their needs, suggest suitable modifications, and implement changes that make a significant difference in their operations. The result is software that evolves alongside the trucking companies it serves.

Training and Onboarding Support

Implementing new software can be a daunting task for any organization. Trucking companies that rely on Addonsystems.com benefit from thorough onboarding and training services. These services not only help users become proficient with the software but also ensure that they can leverage all the features to optimize their operations.

Comprehensive training and onboarding services are an integral part of the customer service strategy at AOS. The team helps users make a smooth transition to the software, ensuring that they are equipped to handle complex tasks and navigate the system with ease.

Regular Updates and Improvements

In the rapidly evolving software industry, keeping applications up to date and aligned with industry best practices is essential. Customer service at AOS includes proactive communication about software updates and improvements. This ensures that customers are always benefiting from the latest features and enhancements.

By actively seeking feedback from customers, the software provider can tailor updates to address specific needs. This collaborative approach to development helps trucking companies stay at the forefront of their industry.

Enhanced Customer Satisfaction

Ultimately, the key measure of the importance of customer service is customer satisfaction. In the trucking industry, where the stakes are high and margins are tight, customer satisfaction can be a critical differentiator. Add On Systems understands this and strives to deliver customer service that goes above and beyond. We’ve been serving the industry for over three decades. Don’t take our word for it, simply talk to your peers who use our software products, services, EDI, custom integrations, and telematics solutions.

Add On Systems Team

Trucking companies that have positive experiences with Addonsystems.com's customer service are more likely to renew contracts, recommend the software to peers, and become long-term partners. High customer satisfaction not only fosters loyalty but also contributes to the growth and success of the businesses it serves.

Conclusion

In the modern trucking industry, where technology is instrumental to success, software solutions are a lifeline. Trucking companies that rely on Add On Systems not only benefit from state-of-the-art software but also from the exceptional customer service that accompanies it. This commitment to customer satisfaction translates into streamlined operations, adaptability, and the peace of mind that, in a world of constant change, their software provider has their back.

For truckload companies, the importance of customer service from AOS is more than just a convenience – it's a driving force behind their ability to navigate the twists and turns of the road ahead. With responsive support, personalized solutions, training, and a focus on satisfaction, Addonsystems.com helps the trucking industry keep on trucking while enhancing the driver experience.



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Fast Forward: Navigating the Road Ahead: Mastering Mobile Technology in the Trucking Webinar Industry

In today's fast-paced and competitive business landscape, staying ahead of the curve is essential for success. Embracing innovative technologies and software solutions can significantly boost efficiency, streamline processes, and drive growth. In the last few years in trucking technology, we have seen tremendous application growth, mobile solutions, and IoT. Recently, John Piper was a guest speaker on a comprehensive webinar that shed light on this solution's immense potential. In this article, we'll delve into the key takeaways from the webinar and explore how Add-On Systems can revolutionize business efficiency.

Understanding Add-On Systems

Add-On Systems provides an integrated suite of business management tools, applications, custom software programming, telematics, and consulting designed to enhance productivity, streamline workflows, and optimize resource allocation. The AOS team focuses exclusively on the trucking industry and has served clients since 1993.

Click the link below for a replay of the webinar.

Fast Forward: Navigating the Road Ahead: Mastering Mobile Technology in the Trucking Industry

Key Takeaways from the Webinar

  1. Seamless Integration and Data Sharing: One of the most significant advantages of Add-On Systems is its ability to integrate with existing software and data sources seamlessly. The webinar showcased how this integration can create a centralized hub for all business processes, eliminating data silos and ensuring smooth data sharing between departments.

  2. Real-Time Insights for Informed Decision-Making: Add-On Systems provide real-time data analytics and reporting features, empowering businesses with actionable insights. The webinar demonstrated how these insights can help leaders make data-driven decisions, optimize processes, and respond quickly to market changes.

  3. Automating Repetitive Tasks: The webinar highlighted how Add-On Systems automate routine and repetitive tasks, freeing up valuable time for employees to focus on strategic and creative initiatives. This automation can significantly reduce human errors and enhance overall productivity.

  4. Enhanced Customer Experience: Visibility into driver, tractor, and trailer telematics enables businesses to manage customer interactions efficiently. Attendees learned how this feature can help enhance customer experience, increase retention rates, and foster long-term relationships.

  5. Scalability for Future Growth: Add-On Systems is designed to be scalable, making it suitable for businesses of all sizes. The webinar emphasized how this adaptability ensures that the system can grow alongside the organization, accommodating increasing demands and complexities.

  6. Improved Collaboration and Communication: Tools that promote efficient communication and teamwork across departments. The webinar highlighted how this feature can break down silos and foster a culture of collaboration within organizations.

Testimonials and Success Stories

Add On Systems has had several customers switch from proprietary, legacy systems to modular-based software and telematics solutions that enable a customized workflow that fits their business needs.

Conclusion

Add-On Systems represent a paradigm shift in how businesses approach management and efficiency. The webinar illuminated the system's potential to streamline processes, provide real-time insights, and automate mundane tasks, ultimately leading to enhanced productivity and growth. As companies strive to stay competitive in today's ever-evolving market, embracing and working with solution-oriented partners like Add-On Systems can be the key to unlocking success in the digital era.

In conclusion, Add-On Systems offers a comprehensive suite of tools that can transform how businesses operate, ensuring they are well-equipped to tackle challenges and seize opportunities on their path to success. As technology continues to shape the business landscape, those who harness the power of Add-On Systems are likely to set themselves apart in the trucking industry.

Unraveling the Impact of Interest Rates on Equipment Costs in the US Trucking Industry

By John Piper

I've come to appreciate the importance of understanding the underlying factors that drive industries. One such industry that profoundly impacts the United States economy is the trucking industry.  I want to delve into interest rates and their impact on equipment costs in the trucking industry.

Interest rates play a vital role in shaping the financial landscape, and their fluctuations can have wide-reaching effects on industries across the board. The trucking industry, which relies heavily on acquiring and maintaining equipment, is no exception. The Federal Reserve's monetary policy decisions, including interest rate adjustments, can directly influence the costs trucking companies to face regarding their most crucial assets: trucks, trailers, and other essential equipment.

The Cost of Borrowing and Equipment Financing

When interest rates are low, trucking companies can secure financing for equipment at a lower cost. This allows businesses to expand their fleet or upgrade existing vehicles, potentially resulting in improved efficiency and increased profits. With lower interest rates, the trucking industry often sees growth as companies exploit the favorable lending environment.

Conversely, when interest rates rise, the cost of borrowing increases. This puts pressure on trucking companies that need to finance their equipment purchases, making expanding or upgrading their fleets more expensive. Higher interest rates can also lead to tighter lending standards, making securing the necessary financing more challenging for some businesses. Consequently, higher interest rates can create a more stagnant environment for the trucking industry.

The Impact on Used Equipment Pricing

Interest rates can also affect the used equipment market in the trucking industry. When interest rates are low and financing is more accessible, the demand for used equipment may decline as companies invest in new assets. This can result in lower prices for used equipment, allowing smaller or budget-conscious companies to expand their fleets at a reduced cost.

On the other hand, higher interest rates can lead to increased demand for used equipment. As financing new equipment becomes less attractive, companies may turn to the used market to save on capital expenditures. This can result in higher prices for used equipment, making it more difficult for some businesses to expand their fleets or replace aging vehicles.

The Ripple Effect on the Trucking Industry

The impact of interest rates on equipment costs in the trucking industry extends beyond the immediate sector. The trucking industry is vital to the US economy, moving approximately 72% of domestic freight. As such, equipment costs and fleet expansion fluctuations can have a domino effect on industries that rely on trucking for transportation, logistics, and distribution.

When trucking companies face higher costs, these expenses may be passed on to consumers through increased shipping rates. This can lead to higher prices for goods and services, contributing to inflationary pressures. The Federal Reserve often considers these factors when making monetary policy decisions, underscoring the interconnected nature of interest rates, equipment costs, and the broader economy.

According to Jeff Mills, Certified Transportation Professional, and Dallas-based specialty equipment finance banker with 25 years of experience financing equipment for the trucking industry, trucking companies, in general, are reducing their growth and investment plans to meet labor and stable cash flow requirements each month.  As a result, the industry as a whole will more than likely not show growth through 2023.

Companies can make several investments in their people and processes to offset rising costs. Here are a few examples:

  1. Employee training and development: Companies can invest in training and development programs to help employees develop new skills and increase productivity. This can lead to higher-quality work and increased efficiency, which can help offset rising costs.

  2. Process improvement: Companies can invest in improvement initiatives to streamline operations and reduce waste. This can include lean manufacturing techniques, automation, and process reengineering.

  3. Technology: Companies can invest in technology to automate repetitive tasks, improve communication and collaboration, and increase efficiency. This can include enterprise resource planning (ERP) systems, customer relationship management (CRM) software, and cloud computing.

Investing in these areas can help companies offset rising costs by increasing productivity, improving quality, and reducing waste. Additionally, investing in employee training and development and process improvement initiatives can help create a culture of continuous improvement, leading to ongoing cost savings and improved competitiveness.

In conclusion, understanding the impact of interest rates on equipment costs in the trucking industry is crucial to grasping the dynamics of this critical sector. As interest rates evolve in response to economic conditions, businesses must stay informed and adapt accordingly. Ultimately, the trucking industry will remain a vital cog in the United States' economic engine, with interest rates significantly shaping its growth and development.

 

Evaluating and Choosing the Right Software to Drive Your Trucking Company's Success

By John Piper

How to find the perfect solution to optimize your operations, reduce costs, and enhance efficiency

Introduction

The trucking industry is evolving at an unprecedented pace. With advancements in technology, increasing competition, and ever-changing regulatory requirements, trucking companies must adapt to stay ahead of the curve. One critical aspect of this adaptation is selecting the right software to optimize business operations. In this article, we'll discuss the key factors to consider when evaluating and choosing software solutions to drive your trucking company's success.

  1. Identify Your Needs and Goals

Before diving into the vast world of trucking software solutions, it's essential to have a clear understanding of your company's needs and goals. Consider the following questions:

  • What are the main pain points or inefficiencies in your current operations?

  • Are you looking to improve specific aspects, such as route planning, fleet management, or compliance?

  • What are your company's long-term objectives, and how can software help you achieve them?

By answering these questions, you can create a focused list of features and functionalities to look for in potential software solutions.

2. Assess Integration Capabilities

A critical aspect of any software solution is its ability to integrate seamlessly with your existing systems and tools. Ensure that the software you choose can work with your current technology stack, such as GPS tracking devices, telematics systems, or accounting software. This will enable you to avoid potential roadblocks and maximize the benefits of your new software.

Software code

3. Evaluate Ease of Use and Training Requirements

A software solution is only as effective as the people who use it. Look for software that is user-friendly and intuitive, reducing the learning curve for your team members. Additionally, consider the training and support provided by the software vendor to ensure a smooth implementation process.

4. Research Customer Support and Ongoing Assistance

A reliable software vendor should provide excellent customer support and assistance. Look for companies that offer multiple support channels, such as phone, email, or live chat. Additionally, inquire about response times, as quick and efficient support is crucial in minimizing downtime and resolving issues promptly.

5. Analyze Scalability and Customization Options

As your trucking company grows, your software should be able to grow with you. Choose a solution that offers scalability and customization options to meet your evolving business needs. This will allow you to continue benefiting from your software investment as your company expands and your requirements change.

6. Compare Pricing Models and ROI

When evaluating software solutions, weighing the costs against the potential return on investment (ROI) is essential. Consider the upfront costs and ongoing expenses, such as subscription fees or maintenance costs. Additionally, analyze how the software can help you save money or increase revenue through improved efficiency, reduced fuel costs, or enhanced customer satisfaction.

Conclusion

Selecting the right software solution for your trucking company is a crucial decision that can significantly impact your operations, profitability, and long-term success. By considering the factors discussed in this article and conducting thorough research, you can make an informed choice that will drive your business forward in the ever-evolving trucking industry.

 

Add On Systems speaking at Eleos Client Summit May 10-12

Add On Systems will be speaking in Greenville, SC on May 11th during the Eleos Client summit. This is the first time in 3 years that the client summit has been held and a lot of excitement surrounding the Eleos communications platform. What is unique about this event is existing customers help shape the future of the technology roadmap based on how they use the mobile platform and driver feedback. For the first time, fleets that are considering a technology change and want to learn more about Eleos Technologies are invited to register.

Kevin Campbell, founder, and President of AOS will be sharing how to leverage fuel stop routing and other planned stops such as scales or washouts via the Eleos navigation and routing system to save time for drivers and money for fleets.

Add On Systems has been helping clients for 30 years with AS/400 software products and custom integration services. In the last few years with so many technology solutions hitting the transportation marketplace, we have found it beneficial to partner with best-in-class tech solutions to offer our clients tools to further improve their business and most importantly the driver experience.

The event kicks off with a reception on Tuesday night May 10th on Wednesday you will hear from several fleets using the Eleos platform on Wednesday and Thursday such as Prime, Knight-Swift, Napa Transportation, TMC, & Cowan Systems

Add On Systems has the ability to tightly integrate the Eleos mobile platform to existing ICC dispatch systems and creating a custom workflow experience to greatly enhance the driver experience. Includes document scanning, Class 8 truck navigation and so much more.

For more information on registering for this event or to learn more about Add On Systems Telematics and mobile platform solutions contact John Piper (214) 556-8059 or jpiper@aos.biz

Truck Supply Chain Struggles | Add On Systems

Learn how the truck supply chain is right now, why it could be even worse in 2022, what you can do to prepare for this period of growth, and more!

Owner-operators and fleet owners,  if you don’t have your truck or trailer orders in it’s going to be a while before you can hop in a new Tractor….  

The trucking industry with a combination of unprecedented freight demands supply chain shortages on key parts, especially computer chips. Did you know that  Class 8 vehicles need between 15 & 35 such chips, depending on the technology involved,  There’s an additional  20 to 40 other critical parts that remain in tight supply. The industry has not experienced this type of backlog since WWll! According to FTR Chairman and CEO Erik Starks in an article by Heavy Duty Trucking magazine.  

He stated “Given rising domestic freight demand, FTR’s equipment outlook sees pent-up truck demand continuing into 2022 For Class 8, FTR’s 2021 production outlook remains at 298,000 units, with 2022 increasing from the previous projection of 319,600 to 325,000.   — and possibly into 2023. Indeed, the firm projects 360,000 Class 8 factory shipments in 2023.

Used tractors have high resell value

What OEMs are saying

What OEM leaders are saying 

“We are managing this global supply chain issue the best we can,” says Diane Hames, Navistar’s vice president of marketing. “It’s a dynamic situation, and Navistar is taking extreme measures to manage the situation and remains focused on maximizing production so we can deliver more units to our customers.”

David Galbraith, Mack Trucks’ vice president of global brand and marketing, says the OEM’s Lehigh Valley Operations is “working hard to meet customer requirements in the face of significant supply chain constraints affecting automotive and truck manufacturers globally. We’re continuing to do everything we can to minimize the impact on our customers and maintain the flexibility to adjust production as needed.”

Jacob White, Peterbilt’s director of product marketing, says the OEM, “like most everyone in almost every industry, is navigating through the shortages as best as possible. Our team has put together a good plan and we continue to deliver Peterbilt trucks to our customers as quickly as possible.”

 

According to the article dated December 17th by David Cullen in Heavy Duty Trucking magazine 

Connected Vehicles

Connected Vehicles & Telematics

Connected vehicles are making it easier for fleets to manage their trucks’ health and efficiency, with remote diagnostics, over-the-air programming, and more. The first OEM to offer this was Volvo back in 2012

Navistar’s Hames notes that “all International LT Series come equipped with OnCommand Connection telematics and a free two-year subscription to our Advanced Remote Diagnostics solution. OnCommand Connection keeps vehicles moving through powerful features such as interactive mapping, engineer-designed action plans, and access to fleet health information through the International portal or customized reporting to a preferred email inbox.”

Contact Add On Systems to learn more about connected vehicles click to schedule

 

Driver Environment

Last but most certainly not least — and arguably the most pressing issue trucking faces — the driver shortage calls for doing everything possible to improve the driver’s environment and the experience behind the wheel. And truck makers have focused on that task.

While Navistar’s International LT Series isn’t new this year, it’s a good example of this advancing trend. “Every detail inside the International LT Series cab has been carefully designed, measured and clinic-tested to optimally benefit the driver,” Hames says. These include “more intuitive controls, enhanced visibility, a quieter cab, critical information at the driver’s fingertips, and dozens of other smart features that help keep a driver comfortable and in control over the long haul.”

There has been a focus on that in the new trucks unveiled in the past year. Jim Walenczak, Kenworth’s assistant general manager for sales and marketing, says of the T680 NextGen, “We built this truck around them and for them. [It] provides drivers with the convenient SmartWheel, new customizable 15-inch Digital Display, excellent forward lighting down the road, additional advanced driver assistance systems, and, of course, a premium and extremely comfortable cab and sleeper.”

At sister Paccar company Peterbilt, White says, “the driver is at the center of every Peterbilt truck, and that is what leads to the design philosophy of the new Model 579. Peterbilt engineers and designers set out to deliver the most comfortable, spacious, and quiet cab possible. A great example is the class-leading storage volume and bunk size in the UltraLoft sleeper.”

“The low order numbers in November in no way are representative of total demand,” said Don Ake, FTR vice president of commercial vehicles. “The weak volumes are because OEMs are managing their backlogs very carefully.“

In addition to inflated equipment prices, spot rates for freight are at record levels and contract rates are rising. When the manufacturing sector of the economy gets past the supply chain crisis, freight volumes will increase, Ake said.

Payback for overbooking

ACT’s October data, the last full month available, showed a Class 8 backlog of about 281,000 units. Based on the build rate during the month, the backlog-to-build ratio was 14.6 months because of supply challenges, Vieth said.

Component deliveries, especially semiconductors, have been unreliable since March, Ake said. OEMs booked a huge number of orders a year ago, expecting to be able to build at full capacity throughout 2021, which has proved unachievable.

“After overbooking almost every month in 2021, the OEMs are being extremely meticulous about scheduling commitments in 2022,” Ake said. “Once the OEMs are confident they can obtain the necessary production inputs, they will boost production and enter more orders.”

Class 8 Orders Crash Due to Supply Chain Delays

 

New monthly truck orders dropped to their lowest in 26 years, despite demand remaining high, according to FTR Associates.

Preliminary North American Class 8 orders totaled 9,500 units, down 41% from October levels and down 82% year over year – the lowest total since 1995.

However, the drop has nothing to do with demand, which is still strong, but due to OEMs limiting order intake in response to worldwide supply chain disruptions.

“The low order numbers in November in no way are representative of total demand. The weak volumes are because OEMs are managing their backlogs very carefully. After overbooking almost every month in 2021, the OEMs are being extremely meticulous about scheduling commitments in 2022,” said Don Ake, FTR’s vice-president – commercial vehicles.

Conclusion

One of the keys to success in 2022 is asset utilization and driver retention. You may be wondering how you can keep your equipment longer, but that might not even be possible! New and used equipment will cost more than ever before as well; we recommend contacting our team now for a consultation on optimizing the driver experience with Add On Systems.